In AKVA group – our customers success is our success. Therefore, we are proud to have our very own “Production Advisory Service” (PAS) team. The team’s main objective is to maximize the performance, health and quality of fish produced in our customers land-based fish farming facilities.
There are many factors that could affect the fish’s environment, and it is important to raise awareness on biological mechanisms and challenges that are present in closed systems. To ensure the best possible conditions for growth of the fish, it is essential to know about the science behind every operation.
The PAS team’s line of work largely consists of demonstrating consequences of good and bad practices in biological performance. They work closely together with our customers in optimizing the processes in fish farms.
If the fish do not have optimal living conditions, they will lose appetite and the desired growth will not be reached. The PAS team can assist with answers to strategies in feeding, fish handling and other day-day challenges such as maintenance of the mechanical filtration system or washing of the biofilters chambers.
Internally, the PAS team works together with engineers and designers, providing crucial information about the fish’s biological needs.
When you buy an AKVA group system, you can rest assured that the facility will be perfectly adapted to the fish. We will also be there, every step of the way - helping you succeed.
“The feedback we are getting from the fish farmers is that our service is highly appreciated. We take great pride in our work, and hope this service gives our customers greater peace of mind. They will not only get the best systems, but also customized help to succeed with their operation”
– The PAS team
Advisor RAS Production Biology
Tomas comes from Chile, where he graduated with a Master in Aquaculture Engineering. After finishing his PhD on Biological Systems Engineering (UC Davis, California), he began working directly with the salmon industry in Chile. His experience in NIVA Chile and PatoGen helped expand his passion and understanding of water quality and the biological aspects of land-based fish farming.
Advisor RAS Production Biology
Sebastian comes from Germany and is a specialist in land-based aquaculture. Sebastian holds a BSc in coastal zone management, a MSc in aquaculture (Wageningen UR), and a doctorate (magna cum laude) from the University of Rostock. In his career, he specialized on performance of fish and recirculating aquaculture systems (RAS), hatchery management, and integrated farming systems. After his doctorate, Sebastian has worked as project developer & engineer, and fish hatchery owner in the aquaculture industry, before he joined the PAS team in Jan. 2021.
Advisor RAS Production Biology
André comes from Norway. He joined the PAS team November 2023. He is also an Account Manager for Land Based in Norway. He studied Biomarin Innovation at NTNU in Ålesund, before working on smolt farms with both flow through and RAS technology from 2017-2022. During his first year he gained extensive on-site experience from visiting customers and helping with troubleshooting.
Opening hours:
08:00-16:00 (CET / CEST)
Service and support are becoming an integrated part of our business to enhance the performance of Land Based fish farming.
Advanced aquaculture needs professional maintenance, training and documentation.
As aquaculture equipment and solutions becomes more advanced, the need for professional service and preventive maintenance increases. AKVA group offers global service on all products and solutions. Our technicians will arrive on-site to get a complete overview and understanding of your specific needs, whether these are technical issues or biological challenges.
Hardware
T: + 47 51 77 85 03
E: supportakvasmart@akvagroup.com
Opening hours:
08:00-16:00 (CET / CEST) + Extended Hours:
Mon-Fri: 06:00-08:00
Mon-Fri: 16:00-24:00
Sat-Sun: 06:00-24:00
Let AKVA group take care of your system with a service agreement.
Your success is our success and therefore we strive to provide operational reliability for our customers.
We offer service agreements for RAS systems and feeding systems. Contact us and let us setup a meeting to discuss what level of service you need.
If you are in need of spareparts, equipment or manuals please contact us.
You can also call us for urgent requests for spareparts please.
For operational reliability, please order in good time as we sometimes experience long lead times.
Parts with long lead times are mostly:
